Returns & Exchanges

At Lola's, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every bite. Due to the perishable nature of our items, we offer a 14-day window for reporting issues with your order to ensure freshness and safety.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please carefully examine your package for any signs of damage, missing items, or quality discrepancies.

• 2.
  Contact Support

  Send an email to our customer care team with your order number and a brief description of the issue encountered.

• 3.
  Provide Documentation

  For quality concerns or damaged goods, please attach clear photographs of the product and packaging to help us process your claim.

• 4.
  Resolution Process

  Our team will review your request within 48 hours to issue a full refund, store credit, or a replacement shipment at no extra cost.